Support / eRMA Service
eRMA Service
Thermaltake strongly propose user review all the possible solutions in FAQ section before requesting

In Europe
For processing on RMA goods within warranty period efficiently, please follow below rules,

<Request for whole unit>
Please have your defective item with its purchase receipt return to your purchase place/store (dealer or reseller) for replacement locally.

<Request for component>
Please contact Thermaltake Customer Support Center (Europe)for further instruction and help. You are responsible for the component and shipping fee of claim out of warranty product.

Thermaltake reserves all rights for approval of your RMA case claim.
For more information regarding to Thermaltake product warranty, please visit the Warranty Policy site.

Your Personal Information

For eRMA Requests and Support Questions for North America,
please visit our Thermaltake USA Customer Support Page.
*First Name
*Last Name
*Mobile Phone
*Zip Code / Postal Code

Product Information

*Product Serial Number
Product Name
Product Model
*Detailed Description
Attached File
The size of jpeg/pdf file must be set within 500K and use the normal characters but no spaces as the file name.

Purchase Information

*Date of Purchase
*Shop / Store Name
*City / Country
*Confirmation code
I fully agree and understand the terms of Thermaltake Warranty Policy after I finish the eRMA Request Form.