Warranty Policy
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Customer Support / Warranty Policy

Thermaltake product labeled with “Key 3 Spirit” is assurance the “Quality”, “Performance” and “Reliability” of the components to meet the highest standard. We provide our customer 1~7Years product limited Warranty Service differs from product category.

Please read our Warranty terms for following products carefully, including the scope of Limited Warranty, Terms of Warranty and Non-warrantable Conditions. The content is important information related to your right. Once you start requesting Thermaltake Warranty Service, means you fully understood and agreed with the Warranty Term. Thank you!

Case Power Supply Air Cooler Liquid Cooling System Storage Fan Accessory

 

Thermaltake Case product Warranty Period
Product Warranty Remark
Computer case Computer Case 3 years Apply from 2007/01/01
Case Fan 2 years Apply from 2007/01/01
Liquid Cooling System Case Computer Case 3 years Apply from 2007/01/01
Liquid Cooling System 2 years Apply from 2007/01/01
Media Case Computer Case 3 years Apply from 2007/01/01
LCD Display 2 years Apply from 2007/01/01
Computer Case with Power Supply Computer Case 3 years Apply from 2007/01/01
Power Supply 2 years Apply from 2007/01/01

Thermaltake Power Supply product Warranty Period
Product Warranty Remark
Tougpower Grand Series 7 years --
EVO_blue Series 5 years --
Toughpower Series 5 years Apply from 2007/01/01
Purepower Series 3 years Apply from 2007/01/01
TR2 Power Series 3 years Apply from 2007/01/01
Smart Series 3 years --
Laptop Adapter 3 years Apply from 2007/01/01
Litepower Series 2 years Apply from 2007/01/01
Misc. Series 1 years Apply from 2007/01/01

Thermaltake Air Cooler product Warranty Period
Product Warranty Remark
CPU Cooler Series 2 years Apply from 2007/01/01
TR2 Cooler Series 2 years Apply from 2007/01/01
VGA Cooler Series 2 years Apply from 2007/01/01
H.D Cooling Series 2 years Apply from 2007/01/01
Notebook Cooling Series 2 years Apply from 2007/01/01
Chipset / Memory Cooling Series 2 years Apply from 2007/01/01
Cooler Fan Series 2 years Apply from 2007/01/01
Frio Extreme 10years  

Thermaltake Liquid Cooling System product Warranty Period
Product Warranty Remark
DIY L.C.S. Series 2 years Apply from 2007/01/01
Upgrade Series 2 years Apply from 2007/01/01

Thermaltake Storage product Warranty Period
Product Warranty Remark
2.5" Storage 2 years Apply from 2007/01/01
3.5" Storage 2 years Apply from 2007/01/01
5.25" Storge 2 years Apply from 2007/01/01
LAN / RAID 2 years Apply from 2007/01/01
Accessory 2 years Apply from 2007/01/01

Thermaltake Fan product Warranty Period
Product Warranty Remark
LED Fan 2 years Apply from 2007/01/01
VR Control Fan 2 years Apply from 2007/01/01
Combo Fan 2 years Apply from 2007/01/01
Standard Fan 2 years Apply from 2007/01/01
UV Fan 2 years Apply from 2007/01/01
Mobile Fan 2 years Apply from 2007/01/01
Slot Fan 2 years Apply from 2007/01/01

Thermaltake Accessory product Warranty Period
Product Warranty Remark
Keyboard & Mouse Pad 2 years Apply from 2007/01/01
Drive Bay 2 years Apply from 2007/01/01
Grease 1 years Apply from 2007/01/01
Case Mod 2 years Apply from 2007/01/01

Please Note:

  1. Warranty period depends on different region, please consult it with your product purchase place if you have question about the warranty period.
  2. In order to speed up the RMA procedures, please provide purchase invoice while repair and replacement.
  3. The period of warranty may vary depending on where you purchased your product; please verify the return policy with the retailer where you purchased your product. Any warranty claims that cannot be processed through your original point of purchase should be addressed directly to Thermaltake HQ. Email : CS@thermaltake.com
1. Terms of Limited Warranty
1.1   Thermaltake will provide a repair or replace same grades with a defect-free product of the same grades. If the product is out of production, the defective product will be replace with same or similar grades which in event that any defect related to the materials or manufacturing of product is found within the limited warranty period.
1.2   Thermaltake will provide a free repair service within limited warranty period. The buyer shall pay for the materials and repair if out of the limited warranty period.
1.3   The limited warranty period is running from the date of invoice or bill .If Buyer lose the invoice or bill , the warranty period will be running from the date of product delivery order by searching from product series.
2. Inapplicable Limited Warranty Conditions
2.1   The date of sale and/or information of buyer is discovered to be fake.
2.2   The limited warranty shall be deemed invalid if it has been altered, amended or modified without prior approval of Seller.
2.3   The damage of product is due to negligent act of user..
2.4   The damage of product is due to carriage of user.
2.5   Any fault or damage caused by natural wear and tear, disasters, earthquake, thunder, unusual voltage or environmental factors is not warranted.
2.6   Re-labeling, forging or changing the product serial number, bar code, or if the bar code is illegible due to serious damage,it is not warranted.
2.7   Any fault or damage caused by the removal, modification or changing of Thermaltake’s original parts or components by the buyer or any manufacturer without authorization from the original manufacturer is not warranted.
2.8   Any damage caused by improper use or failure to operate in accordance with the manual is not warranted
2.9   Consumables other than the product: thermal grease, coolant booster or tube consumables is not warranted.
2.10   Accessories: paper carton, instructions and other accessories are not warranted.
2.11   The normal physical reaction of the product including oxidation and a color change in the copper water block due to lengthy storage is not warranted
2.12   The warranty covers the hardware of storage devices and products, but any damage caused by improper operation of software is not within the warranty.
2.13   This warranty does not cover the storage of data saved by the user. Please make a copy of your data before
maintenance or repair.
2.14   No hard disk is attached to products shipped by Thermaltake. If there was a hard disk installed when the
user bought the product, the hard disk is not within the warranty.
2.15   Software and firmware of the power supply is not within the scope of the warranty.
2.16   Removal of the outer shell of the power supply and/or the change of any parts, components or wires thereof without the authorization of Thermaltake.
2.17   Improper connection as a result of the negligence of foolproof designs is not warranted.
2.18   Using the Y cable to increase connectors may cause a voltage drop and damage to the power supply, and so it is not warranted.
2.19   Use of modulized wires provided by other manufactures is not warranted.
2.20   Abnormal noises caused by the wear of structural components in fans after 12 months of use are not within the scope of warranty.
2.21   Any adjustment or modification, for the purpose of improving the functionality and efficiency of the products specified in the manual, made to the product without prior written consent from Thermaltake is not within the scope of this warranty.
2.22   Any damage to the system caused by failure to change the coolant booster according to the instructions is not within the scope of this warranty.
2.23   The service warranty remains ineffective when the serial number of the product is modified, altered or removed.
2.24   Thermaltake hereby denies any other services guarantee not specified in this warranty, either expressed or implied. Any implied guarantee for commercial or specific purposes outside the limitation of applicable law is not within the scope of this warranty.
2.25   Other improper use is not warranted.
3. Statement
3.1   Thermaltake product is not authorized to use as the life-maintain machine or its parts, or any others using which will cause personal damage or death by defect of product.
3.2   Thermaltake is not liable for anyone’s death or damage or any object’s damage when product is using as, include but not limited, military equipment, traffic equipment and medical equipment .Please connect Thermaltake with written notice for further search for adequately parts. This covenant is not to limit or eliminate the liability for personal death or damage caused by Thermaltake’s negligence.
3.3   Thermaltake is only liable for limited warranty service of Thermaltake product. Thermaltake is not liable for other damage or loss of time, interest, commercial opportunity due to using defect product of Thermaltake.

Thank you for purchasing Thermaltake product again ! If you have any question about the Warranty, please feel free to contact us. Thermaltake will spare no effort to provide the best service.