Please read our Warranty terms for following products carefully, including the scope of Limited Warranty, Terms of Warranty and Non-warrantable Conditions. The content is important information related to your right. Once you start requesting Thermaltake Warranty Service, means you fully understood and agreed with the Warranty Term. Thank you!
Product | Warranty | Remark | |
---|---|---|---|
Computer Case | Computer Case | 3 years | Apply from 2007/01/01 |
Case Fan | 2 years | Apply from 2007/01/01 | |
Liquid Cooling System Case | Computer Case | 3 years | Apply from 2007/01/01 |
Liquid Cooling System | 2 years | Apply from 2007/01/01 | |
Media Case | Computer Case | 3 years | Apply from 2007/01/01 |
LCD Display | 2 years | Apply from 2007/01/01 | |
Computer Case with Power Supply | Computer Case | 3 years | Apply from 2007/01/01 |
Power Supply | 2 years | Apply from 2007/01/01 |
Product | Warranty | Remark | |
---|---|---|---|
Digital | Toughpower iRGB PLUS Series | 10 years | - |
Toughpower DPS G Series | 10 years | - | |
Toughpower DPS Series | 7 years | - | |
Smart DPS G Gold & Bronze Series | 7 years | - | |
Smart DPS G Standard Series | 3 years | - | |
Analog | Tougpower Grand Series | 10 years | Apply from 2016/11/01 |
Toughpower Series | 10 years | Apply from 2007/01/01 | |
Toughpower GX1 Series | 5 years | - | |
Smart PRO RGB Series | 7 years | - | |
Smart BX1 Series | 5 years | - | |
Smart RGB Series | 5 years | - | |
Smart Series | 3 years | - | |
EVO_blue Series | 5 years | - | |
Purepower Series | 3 years | Apply from 2007/01/01 | |
TR2 Power Series | 3 years | Apply from 2007/01/01 | |
Litepower Series | 2 years | Apply from 2007/01/01 | |
Misc. Series | 1 years | Apply from 2007/01/01 | |
Laptop Adapter | 3 years | Apply from 2007/01/01 |
Product | Warrant | Remark |
---|---|---|
CPU Cooler Series | 2 years | Apply from 2007/01/01 |
TR2 Cooler Series | 2 years | Apply from 2007/01/01 |
VGA Cooler Series | 2 years | Apply from 2007/01/01 |
H.D Cooling Series | 2 years | Apply from 2007/01/01 |
Notebook Cooling Series | 2 years | Apply from 2007/01/01 |
Chipset / Memory Cooling Series | 2 years | Apply from 2007/01/01 |
Cooler Fan Series | 2 years | Apply from 2007/01/01 |
Frio Extreme | 10 years | - |
Product | Warrant | Remark |
---|---|---|
DIY L.C.S. Series | 2 years | Apply from 2007/01/01 |
Upgrade Series | 2 years | Apply from 2007/01/01 |
AIO water cooling | 2 years | Apply from 2007/01/01 |
Product | Warrant | Remark |
---|---|---|
2.5" Storage | 2 years | Apply from 2007/01/01 |
3.5" Storage | 2 years | Apply from 2007/01/01 |
5.25" Storge | 2 years | Apply from 2007/01/01 |
LAN / RAID | 2 years | Apply from 2007/01/01 |
Accessory | 2 years | Apply from 2007/01/01 |
Product | Warrant | Remark |
---|---|---|
LED Fan | 2 years | Apply from 2007/01/01 |
VR Control Fan | 2 years | Apply from 2007/01/01 |
Combo Fan | 2 years | Apply from 2007/01/01 |
Standard Fan | 2 years | Apply from 2007/01/01 |
UV Fan | 2 years | Apply from 2007/01/01 |
Mobile Fan | 2 years | Apply from 2007/01/01 |
Slot Fan | 2 years | Apply from 2007/01/01 |
Product | Warrant | Remark |
---|---|---|
Keyboard & Mouse Pad | 2 years | Apply from 2007/01/01 |
Drive Bay | 2 years | Apply from 2007/01/01 |
Grease | 1 years | Apply from 2007/01/01 |
Case Mod | 2 years | Apply from 2007/01/01 |
Product | Warranty | Remark | |
---|---|---|---|
Memory Module | Memory Module | Lifetime | Apply from 2018/11/01 |
Product | Warranty |
---|---|
Gaming Headset | 2 years |
Gaming Keyboard | 2 years |
Gaming Mouse | 2 years |
Gaming Mouse Pad | 1 years |
Gaming Chair | 2 years |
Gaming Desk | 2 years |
Gaming Monitor | 3 years |
Simulator Cockpit | 2 years |
Simulator Cockpit Accessory | 2 years |
1. Terms of Limited Warranty | |
1.1 | Thermaltake will provide a repair or replace same grades with a defect-free product of the same grades. If the product is out of production, the defective product will be replace with same or similar grades which in event that any defect related to the materials or manufacturing of product is found within the limited warranty period. |
1.2 | Thermaltake will provide a free repair service within limited warranty period. The buyer shall pay for the materials and repair if out of the limited warranty period. |
1.3 | The limited warranty period is running from the date of invoice or bill .If Buyer lose the invoice or bill , the warranty period will be running from the date of product delivery order by searching from product series. |
2. Inapplicable Limited Warranty Conditions |
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2.1 | Damage caused by natural disasters (floods, fires, etc.), irresistible force (impact, corrosion, etc.), or problems that resulted from abuse and misuse. |
2.2 | The product has been serviced, repaired or modified by personnel who is not authorized by Thermaltake. |
2.3 | Labels have been modified, defaced, removed, or damaged. |
2.4 | Severe damages including but not limited to a completely broken PCB, removed memory chips, EEPROM chips off, burnt out pins (more than two), or in non-usable condition (exceptional wear or tear or scrapes). |
2.5 | Counterfeit products. |
3. Statement |
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3.1 | Thermaltake product is not authorized to use as the life-maintain machine or its parts, or any others using which will cause personal damage or death by defect of product. |
3.2 | Thermaltake is not liable for anyone’s death or damage or any object’s damage when product is using as, include but not limited, military equipment, traffic equipment and medical equipment .Please connect Thermaltake with written notice for further search for adequately parts. This covenant is not to limit or eliminate the liability for personal death or damage caused by Thermaltake’s negligence. |
3.3 | Thermaltake is only liable for limited warranty service of Thermaltake product. Thermaltake is not liable for other damage or loss of time, interest, commercial opportunity due to using defect product of Thermaltake. |