Support/ Warranty Policy
Warranty Policy
Thermaltake product labeled with “Key 3 Spirit” is assurance the “Quality”, “Performance” and “Reliability” of the components to meet the highest standard. We provide our customer 1~7Years product limited Warranty Service differs from product category.

Please read our Warranty terms for following products carefully, including the scope of Limited Warranty, Terms of Warranty and Non-warrantable Conditions. The content is important information related to your right. Once you start requesting Thermaltake Warranty Service, means you fully understood and agreed with the Warranty Term. Thank you!

Thermaltake Case product Warranty Period
Product Warranty Remark
Computer Case Computer Case 3 years Apply from 2007/01/01
Case Fan 2 years Apply from 2007/01/01
Liquid Cooling System Case Computer Case 3 years Apply from 2007/01/01
Liquid Cooling System 2 years Apply from 2007/01/01
Media Case Computer Case 3 years Apply from 2007/01/01
LCD Display 2 years Apply from 2007/01/01
Computer Case with Power Supply Computer Case 3 years Apply from 2007/01/01
Power Supply 2 years Apply from 2007/01/01
Thermaltake Power Supply product Warranty Period
Product Warranty Remark
Digital Toughpower iRGB PLUS Series 10 years -
Toughpower DPS G Series 10 years -
Toughpower DPS Series 7 years -
Smart DPS G Gold & Bronze Series 7 years -
Smart DPS G Standard Series 3 years -
Analog Tougpower Grand Series 10 years Apply from 2016/11/01
Toughpower Series 5 years Apply from 2007/01/01
Toughpower GX1 Series 5 years -
Smart PRO RGB Series 7 years -
Smart BX1 Series 5 years -
Smart RGB Series 5 years -
Smart Series 3 years -
EVO_blue Series 5 years -
Purepower Series 3 years Apply from 2007/01/01
TR2 Power Series 3 years Apply from 2007/01/01
Litepower Series 2 years Apply from 2007/01/01
Misc. Series 1 years Apply from 2007/01/01
Laptop Adapter 3 years Apply from 2007/01/01
Thermaltake Air Cooler product Warranty Period
Product Warrant Remark
CPU Cooler Series 2 years Apply from 2007/01/01
TR2 Cooler Series 2 years Apply from 2007/01/01
VGA Cooler Series 2 years Apply from 2007/01/01
H.D Cooling Series 2 years Apply from 2007/01/01
Notebook Cooling Series 2 years Apply from 2007/01/01
Chipset / Memory Cooling Series 2 years Apply from 2007/01/01
Cooler Fan Series 2 years Apply from 2007/01/01
Frio Extreme 10 years -
Thermaltake Liquid Cooling System product Warranty Period
Product Warrant Remark
DIY L.C.S. Series 2 years Apply from 2007/01/01
Upgrade Series 2 years Apply from 2007/01/01
AIO water cooling 2 years Apply from 2007/01/01
Thermaltake Storage product Warranty Period
Product Warrant Remark
2.5" Storage 2 years Apply from 2007/01/01
3.5" Storage 2 years Apply from 2007/01/01
5.25" Storge 2 years Apply from 2007/01/01
LAN / RAID 2 years Apply from 2007/01/01
Accessory 2 years Apply from 2007/01/01
Thermaltake Fan product Warranty Period
Product Warrant Remark
LED Fan 2 years Apply from 2007/01/01
VR Control Fan 2 years Apply from 2007/01/01
Combo Fan 2 years Apply from 2007/01/01
Standard Fan 2 years Apply from 2007/01/01
UV Fan 2 years Apply from 2007/01/01
Mobile Fan 2 years Apply from 2007/01/01
Slot Fan 2 years Apply from 2007/01/01
Thermaltake Accessory product Warranty Period
Product Warrant Remark
Keyboard & Mouse Pad 2 years Apply from 2007/01/01
Drive Bay 2 years Apply from 2007/01/01
Grease 1 years Apply from 2007/01/01
Case Mod 2 years Apply from 2007/01/01
Thermaltake Memory
Product Warranty Remark
Memory Module Memory Module Lifetime Apply from 2018/11/01
Thermaltake Product Warranty Period
Product Warranty
Gaming Headset 2 years
Gaming Keyboard 2 years
Gaming Mouse 2 years
Gaming Mouse Pad 1 years
Gaming Chair 2 years
Gaming Desk 2 years

Please Note:

  1. Warranty period depends on different region, please consult it with your product purchase place if you have question about the warranty period.
  2. In order to speed up the RMA procedures, please provide purchase invoice while repair and replacement.
  3. The period of warranty may vary depending on where you purchased your product; please verify the return policy with the retailer where you purchased your product. Any warranty claims that cannot be processed through your original point of purchase should be addressed directly to Thermaltake HQ. Email : info@thermaltake.com

1. Terms of Limited Warranty

1.1   Thermaltake will provide a repair or replace same grades with a defect-free product of the same grades. If the product is out of production, the defective product will be replace with same or similar grades which in event that any defect related to the materials or manufacturing of product is found within the limited warranty period.
1.2   Thermaltake will provide a free repair service within limited warranty period. The buyer shall pay for the materials and repair if out of the limited warranty period.
1.3   The limited warranty period is running from the date of invoice or bill .If Buyer lose the invoice or bill , the warranty period will be running from the date of product delivery order by searching from product series.

2. Inapplicable Limited Warranty Conditions

2.1   Damage caused by natural disasters (floods, fires, etc.), irresistible force (impact, corrosion, etc.), or problems that resulted from abuse and misuse.
2.2   The product has been serviced, repaired or modified by personnel who is not authorized by Thermaltake.
2.3   Labels have been modified, defaced, removed, or damaged.
2.4   Severe damages including but not limited to a completely broken PCB, removed memory chips, EEPROM chips off, burnt out pins (more than two), or in non-usable condition (exceptional wear or tear or scrapes).
2.5   Counterfeit products.

3. Statement

3.1   Thermaltake product is not authorized to use as the life-maintain machine or its parts, or any others using which will cause personal damage or death by defect of product.
3.2   Thermaltake is not liable for anyone’s death or damage or any object’s damage when product is using as, include but not limited, military equipment, traffic equipment and medical equipment .Please connect Thermaltake with written notice for further search for adequately parts. This covenant is not to limit or eliminate the liability for personal death or damage caused by Thermaltake’s negligence.
3.3   Thermaltake is only liable for limited warranty service of Thermaltake product. Thermaltake is not liable for other damage or loss of time, interest, commercial opportunity due to using defect product of Thermaltake.

Thank you for purchasing Thermaltake product again ! If you have any question about the Warranty, please feel free to contact us. Thermaltake will spare no effort to provide the best service.